The Restaurant Association of NZ Presents the 2023 Regional Professional Development Series
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We are back on the road!
tickets on sale now
The Restaurant Association are proud to present the annual Regional Professional Development series heading to a town near you over March through to May. We are excited to be hosting a full day workshop in Auckland, Wellington, Christchurch, Tauranga and Queenstown and have focused our sessions on the Art of Communication.
Effective communication is vital in hospitality, from employee to employee, management to staff and beyond we aim to focus on achieving business success, increasing employee motivation, fostering a collaborative team and cultivating a positive work culture.
The workshop will also explore the impact of ‘public communication’ (e.g., social media) on business success, and its influence on customer perceptions, brand awareness, customer loyalty, and brand image. The team also looks into basic PR, websites, newsletters and even events and collaborations to help you achieve a great online presence to match your offline presence.
This workshop is designed for senior staff members, owners, managers or anyone keen to learn about communication.
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector.
Kirsten Matthews of Mabel Maguire, a dedicated branding and marketing agency with an extensive background in hospitality marketing, having worked with brands both big and small we are excited for Kirsten to bring her disco flair and in-depth knowledge to our workshop, to help you reach you target audience and enhance your online communication.
What will attendees gain from this workshop?
Are you a business owner or manager looking for ideas, advice, and inspiration to take your hospitality business to the next level? This is your chance to gain insight and advice directly from a leading hospitality expert as well as collaborate with like-minded peers. You will learn effective and appropriate communication skills for the hospitality environment and how to boost your brand.
Set yourself up for success, by securing your roadshow tickets today! Intimate groups sizes mean that tickets are limited.
What will be covered in this workshop?
Our roadshow 23 is a unique opportunity for you to connect, network and brainstorm in an intimate group setting, so numbers are extremely limited. To keep you focused during this interactive workshop, light refreshments, tea and coffee are included in your ticket price.
Session 1
Interpersonal Communication:
How to communicate more effectively to:
- Lead and motivate your team
- Create and maintain a positive impression with customers and supplier’s
Understand different personality types and how to relate and interact with these personality types in the workplace.
Session 2
Public Communication:
How to significantly impact customer perceptions with:
- social media
- marketing
- website
- branding
With the increased pressures businesses are facing due to the Covid19 pandemic, customer behavior and spending habits have shifted. The seminar will provide the opportunity for businesses to consider how they can better use their brand image to connect and communicate more effectively with customers, to increase sales and profitability.