The 2023 Hospitality Report provides top line statistics on the hospitality industry.
This report presents a comprehensive analysis of consumer spending and behaviour patterns in the dining and takeaway industry, based on our latest consumer research data. A survey was conducted in October 2023 with 4000 participants from across New Zealand. The key findings reveal the median weekly expenditure on dining was $114, with notable regional variations. Modern New Zealand cuisine emerges as the top culinary preference among diners, followed by Italian and Japanese cuisines.
In terms of dining frequency, most consumers dine out monthly or weekly, with a significant proportion maintaining their spending habits. However, approximately 40% of respondents have reduced their dining expenses over the past year, primarily due to decreased dining frequency or a shift to more affordable options. Conversely, a smaller segment reports increased spending, attributed to more frequent dining or opting for premium venues.
The report also delves into takeaway ordering habits, highlighting a preference for ordering through websites run by establishments. Quality of food, menu variety, and price emerge as crucial factors influencing takeaway choices. Notably, there is a significant inclination towards seeking deals and discounts, indicating a focus on cost-saving measures.
Poor food quality and service issues are major grievances both in dining out and takeaway experiences. The overall sentiment towards the dining industry remains positive, with the majority expressing satisfaction and offering constructive suggestions to improve the experiences in their region.
Keep reading in the full report below.
If you are not a member of the Restaurant Association, the 2023 Consumer Dining Insights Report is available for purchase to the wider industry for $69. Let us know if you’d like to talk to one of our team about becoming a member, or click here for more information.