In this session Marg Main unpacks the fundamentals of hospitality:
- What does hospitality means to you?
- The Heart of Hospitality – some key factors that create a WOW Guest experience
- The Customer Experience Jigsaw Puzzle – what is our role at the beginning, middle and end of the process…
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.