How to Grow your Hospitality Business: A guide for owners & managers

Succeeding in any business, whether as a manager or owner, cannot be taken for granted. Business is dynamic. There is always something to attend to, some riddle to solve. The better you understand what it takes to be successful, the greater your chances of success.

How to Grow Your Hospitality Business looks at New Zealand’s hospitality industry. It provides a framework for would-be owners as well as aspiring managers and students of hospitality.

The book draws on Celia Hay’s experience of growing five different businesses that have evolved and changed over the years and incorporates what she consider to be the foundations for success. For those wanting to rush in and establish a business, this is a cautionary tale. The set-up can be the easy part. Staying in business and growing the business can provide the most challenge.

How to Grow Your Hospitality Business delivers comprehensive advice for establishing a successful café, bar or restaurant. It covers a wide range of topics, from characteristics required as a host through the financial, legal and compliance aspects of a business to menu development and costing, team building, marketing and customer service.

Celia Hay’s great love of delicious food, fine wine and the art of hospitality led her to establish Hay’s Restaurant in 1994 and the New Zealand School of Food and Wine in 1995 in Christchurch. On February 22, 2011 a series of devastating earthquakes struck Christchurch forcing the closure of Hay’s Restaurant and the relocation of the New Zealand School of Food and Wine to Auckland. Drawing on Celia’s wealth of experience as a chef and restaurateur she has been able to develop a range of comprehensive NZQA programmes to reflect the growing skills needed by hospitality businesses.

Celia’s book How to Grow your Hospitality Business: A guide for owners and managers provides invaluable advice to hospitality students and people wishing to grow or establish their own business.