This 14-part Leadership and Management series is designed as a foundational course for emerging leaders, as well as a refresher for established managers.
In this progressive Marg Main will share strategies and tips that cover:
- Back to basics: The heart of hospitality
- Always be consistent: The ABC of the customer experience
- Loving your Locals: Creating loyalty in the new normal
- Who is your customer: Dealing with different and diverse personalities
- Customer Complaints: turning a potential negative into a positive
- Suggestive Selling: A recipe for success using your sales style
- Setting up for Success: Creating a cool culture
- Be your best brand: Developing your leadership brand
- Motivate me: Strategies to get your team on board the bus
- The delegation dilemma: Learning to let go and empower your people
- Tricky times: Assessing the situation
- Developing a sales focus: Helping your team become sales superstars
- Team Talk: Team development and creating a good team fit
- Toxic Team: Preventing and managing issues
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.