In this session Marg Main Covers:
- From hello to goodbye – the importance of the Kiwi Welcome…
- What is our role in creating loyalty? What are loyal customers worth to our business?
- Loving Local – some tips and tricks for looking after our guests in the new normal
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.