The Hospitality Dashboard is a quarterly snapshot of the industry (released monthly through Covid), covering key data, initiatives led by the industry over the month, member commentary, future considerations and the common pain points.
In the 3rd Quarter of 2023:
Most regular feedback:
- Customer downturn – Operators currently rate their primary challenge navigating a significant customer downturn, which has a profound impact on revenue and sustainability.
- Health & Wellbeing – Nationwide, 54% of owners indicate their health & wellbeing is currently impacted (Sept 2023).
- Decreasing margins – Managing margin squeeze is challenging, especially with minimum wage hikes. Balancing pricing and margins creatively becomes vital amidst the downturn.
- Election 2023 – With the upcoming election looming, uncertainty surrounds the policy direction of the incoming government, which is also putting customers in a state of limbo.
Actions led by the industry this month:
- Advocacy www.restaurantnz.co.nz/advocacy
The Association consulted with industry and made submissions on:
Sale and Supply of Alcohol (Cellar Door Tasting) Amendment Bill
Employment Relations (Restraint of Trade) Amendment Bill.
Submission on the draft Tourism Environment Action Plan - Police Meeting
Members and Police came together to discuss increasing crime and police shared
tips and talked members through the crowded places strategy – an important
process for members to have in place in their businesses. - Fair Pay Agreement (FPA) Activity www.restaurantnz.co.nz/fairpayagreements/
The FPA Advisory group have met once a month since August when the first
meeting was held. This group will likely be disbanded now as a result of the
election. Members of the group will be asked to be involved in other
advisory groups. - Regional Briefings
Regional Member Briefings were held in the following areas:
Rotorua | Taranaki | Wellington | Hawke’s Bay | Blenheim | Nelson | Canterbury | Dunedin - Regional Hospitality Awards
The following regions held regional awards: Rotorua | Wellington | Waikato - Google Reviews Cyber Security
Communicated with Google regarding a number of member complaints about fake
reviews. - Rangatahi project & youth council
The Association is developing a platform to engage with our rangatahi to help us to shape and guide strategy around what best serves this demographic.